24
Sphere 33
A Place Like Home
We understand that when visitors are travelling,
whether they are on business trips, sightseeing
or on a longer stay away, they wish to stay in a
hassle-free environment, and also feel the vibe of
the city. The Group’s hotels’ special combinations
of locations matched with excellent personal care
and attention converts many visitors into regular
customers, who return to their favourite hotels
again and again.
The home away from home experience
is achieved through seamless orchestration
of expertise of many different hotel staff. Mr
Lee M Gopadze, CEO and President of a US-
based multi-national wireless communications
company, has stayed at the Harbour Grand Hong
Kong Hotel up to 16 times in a year, since his first
stay in 2011. He appreciates the “can-do” attitude
of the Harbour Grand Hong Kong’s staff and their
care for guests. Common visitor needs, such as
restaurant reservations, tourist recommendations
and information perfectly attended to by the
staff at the concierge and front desk, to cater for
busy businessmen’s, and every travellers’ needs.
Mr Gopadze generously shares, “Hotels are the
homes of travellers. Warmth and restfulness are
anticipated in a real home. Harbour Grand Hong
Kong has the unique tranquillity and spiritual
relaxation that no other hotel can surpass.”
Mr Chevalier Truman Kwok has been a loyal
guest of The Kowloon Hotel, in Hong Kong, for
over 20 years, since his first stay in 1989. He visits
the hotel regularly about three times a year, and
truly appreciates the staff, relating, “They provide
service from the heart and I can feel the warmth
every time I stay here. It feels just like home.” The
The “can do” attitude
provides a home from
home experience that
excels “beyond the call
of duty”.
warmness and “beyond the call of duty” service
from the staff in Kowloon Hotel are what Mr
Kwok appreciates most and are his reasons for
returning time and time again. Specifically, he
expressed gratitude to the enthusiastic and caring
concierge staff who always stepped up to offer
him the best service, including helping him to
buy exotic, local fruit in the market, to helping
him find the right medicines when he was feeling
unwell, to hailing him a taxi in the midst of a
Hong Kong typhoon.
Actor Ngok Wah is a celebrity of Hong Kong’s
TV industry. Even though he emigrated to
Canada more than 10 years ago, he now regularly
stays in Hong Kong for long periods during
current TV drama filming. The evergreen Hong
Kong actor, who starred in over 100 movies and
TV dramas since the 1960s, is a regular of HWL
group’s hotels and a “resident” of the Harbour
Plaza 8 Degrees Hotel, as he always stays in the
Serviced Suite of Harbour Plaza 8 Degrees for six
to nine months every time he returns to Hong
Kong. Both he and his wife prefer to stay at
Harbour Plaza 8 Degrees as they are impressed
by the hotel facilities, customer service and
particularly the housekeeping staff. He explains,
“
Compared to other hotels, we find that we are
really being taken care of at Harbour Plaza 8
Degrees. Everything at the hotel makes it feel like
home.” His favourite staff, Madam Han, from
housekeeping, is now like a family housekeeper
to him and his wife, Tien Lie, as they have known
each other for so long, and ‘‘Madam Han knows
exactly our individual preferences, and warmly
welcomes us back each year.’’
